FAQ

To support you during your trading journey, we have collected the most useful information and frequently asked questions along with answers on one page.
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The company offers a Negative Balance Protection, meaning that all negative balances are covered by the company.
The trading hours are 24 hours per day, starting at 00:00 Monday and closing at 24:00 Friday server time. Server time is GMT + 2 (GMT + 3 applies during daylight saving/summer time).
The charts show the Bid price by default. A Buy position is opened with the Ask price and closed with the Bid price. You have to add the spread on the Bid price to find the Ask price. Therefore the difference in price is due to the spread.
Your order will be Stop-Out, when the margin level (Equity/Used Margin) of your trading account goes below 50%. This will trigger a stop-out and your positions will start closing starting from the most unprofitable.
This can happen when you have given your trading platform an additional instruction before it has completed an earlier task. This can happen in cases where there have been multiple mouse clicks or a hyperactive Expert Advisor.
When there is a high volatility in the market, prices are rapidly changing. Under this scenario, we need to offer you the new latest market price. In such an event, you can either accept the new re-quoting or just reject the new price and cancel the execution of the transaction. Another possible reason for getting re-quotes could be the possibility of having a slow or bad internet connection which can delay the transmission of orders; implying that on your trading platform you are viewing old prices instead of current market prices.
Our platform supports such functionalities. Please be aware that trading operations using additional functions on your client terminal such as Trailing Stop or Expert Advisor are executed completely under your responsibility, as they depend directly on your client trading terminal.
Please be aware that when Take Profit is set on a long position, it's placed above the prevailing market price. As a result, if you place a Take Profit order after you open a position when it is already making a loss, the take profit will act as a stop loss and your position will be closed with a loss.
Your pending order will be deleted from the system if the free margin (Equity – Used Margin) is not enough to cover the margin required for opening the specific order.
The balance illustrates your closed positions’ Profit/Loss while the Equity is the real time calculation of Profit/Loss i.e. taking into account both open and closed positions.
If you placed an instant order and you decided to cancel it, it may not always be possible to cancel if the request has already been received by our trading server. You should consider that your platform will also give you a warning: “Closing of this window will not guarantee the order cancelling”.
Your account may be a premium account and therefore, you may be selecting the wrong currency symbol. You should select currency symbols that have a dot (“.”) at the end. These are called premium symbols and provide better spreads for our premium account holders (EUR/USD, GBP/USD, USD/JPY and USD/CHF). Go to the MT4 market watch, right click and select “show all” for them to be displayed – if not visible.
Ensure that you are entering the correct minimum volume (0.1 if you have a premium account, and 10 for shares).
Please note that positions in futures contracts that have not been closed by the Last Trading Date will automatically close at their last quoted price.
Please note that for premium accounts, the minimum trading volume is 0.1 lots. If you wish to trade micros, then you need to transfer funds to another account that will have a balance of under 2500 USD.
Please note that futures have expiration dates and trades cannot be opened after their Last Trading Date. For more information, please click on thelink.
Please note that Sell positions are closed with the Ask (Buy) price. The price the chart is showing is the Bid (Sell) price, which is lower than the Ask price. You need to add the spread to the price that you see in the chart in order to get the Ask price.
Please note that we are using fractional pips pricing in order for the client to benefit from rounding. Instead of 4 decimal places, we use 5 and therefore the 10 pips you see are actually 1.0 pip.
On Wednesdays, the charge that applies is triple the regular swap. This is made in order to take the weekend into account.
Please note that Demo accounts have a 30-day expiry period, ensure that you are using the correct password and have selected the correct server. For further help, you can speak to one of our customer support representatives via our Live Chat or you can e-mail us at support@fxgiants.co.uk quoting your account number.
From 23:00 to 02:00 server time, all markets are closed and therefore there is very low liquidity in the market.
Trading accounts can take up to 24hrs to be approved, you can check the status of your account via Hub portal.
We require a recent utility bill (Water/Electricity bill) or a recent bank statement dated within the last six months. Please note that online statements/mobile phone bills are not accepted.
We run an appropriateness test in order to evaluate whether Forex and CFDs are appropriate products for your profile.
Log in via the Hub and choose your preferable leverage from the drop-down menu next to `leverage`. In order for the leverage to be changed, the account should not have any open positions.
Based on the device you are using PC/mobile you should choose the right platform for you by visiting our website, Platforms section. The trading platforms can be downloaded via our website.
The main difference is in execution. Real accounts have instant execution that involves the use of re-quotes, while Market accounts have market execution where no re-quotes are involved. Additionally, a different liquidity provider is used – hence the difference in spreads.
Please click on the Forgot password? link , and enter your email address in order to reset your password.
Log in via the Hub and choose the `Open new account` option next to `Dashboard`. If you are already logged in, follow this link and choose your new account type, currency base and leverage.
Log in via the Hub, click on the cogwheel in the top right corner of the account you've wrongly funded, and choose the 'internal transfer' option.
FXGiants maintains isolated client accounts to ensure that client funds are fully segregated from FXGiants' own funds at all times. All client funds deposited at FXGiants are completely separated following our strict policies and procedures, with activities monitored and reviewed by our external and internal auditors. As a client, you can be assured that your funds are safe.
Simply restart your MetaTrader 4 terminal by closing it and launching it again.
Apple has changed the security settings to only allow installations from the App Store. To have it working, please go to “System Preferences > Security & Privacy”. On the General Tab click the little lock in the lower left corner to unlock the general preference panel. Please select the “Anywhere” option from the menu.
Your MT4 password is the same with the one you use to log in to your account. If you forget your account password, please open this link click on `Forgot password?`, and follow further instructions to reset your password.
To change your MT4 password, please log into your MT4 Platform, click on “Tools”, then “Options”, Click on “Change” next to the password Tab. Please enter your current password and enter a new one, then click OK.
To change Password on your Android/iPhone please click on the “Settings” tab, then click on “Accounts”. On the bottom right corner you will see a Key icon, please click on it. You will then get a pop up window to change your password.
Our Hubportal allows deposits and withdrawals using a simple, easy-to-use single interface. Whilst FXGiants does not accept cash deposits, we offer a number of alternative reliable methods for account funding. Please go through the list of available account funding methods.
Deposits can be made via our Hub portal. Methods can be chosen by clicking on the 'Deposit Funds' tab. Please note that deposits can take up to 24hrs to be processed depending on the method used. Bank Wire transfers can take up to 3 working days depending on the bank.
You can deposit funds in any of the following 9 base currencies: USD, EUR, GBP, AUD, JPY, CHF, PLN, CZK and HUF. In the case that you deposit funds in a currency different than your base currency account, then it will be converted into the base currency of your trading account by us at the prevailing rate at the given time.
You are able to withdraw funds if you have open positions on your platform. Please note that your free margin must exceed the amount specified in the withdrawal instruction, including all payment charges. You will not be able to make a request if you have insufficient funds.
FXGiants does not charge any fees for deposits. Your respective banks or payment providers however might charge you additional fees.
The extra amount that was removed from your MT4 account is part of the bonus you have received when you deposited. Whenever you make a withdrawal, a proportion of the welcome bonus is removed relative to the amount you deposited and requested withdrawal.
The Bonus will be held solely for trading with FXGiants and cannot be withdrawn. At any given time, even after the expiration of the promotional period, when a client requests a withdrawal, the bonus will be removed.
You can withdraw your profits only through Bank Wire. You can receive your initial deposit via the payment method initially used and then all excess funds (profits) will be sent to your bank account. In order for the above to take effect, you need to apply for a bank withdrawal from your Hub.